Privacy Policy

Last updated: April 26, 2020

Your privacy is important to you, and therefore, FenicsBIO is committed to making every effort to protect your personal data. In this statement, you will find information about how we collect personal data, how we use personal data, how we may share it, and how you access and control your information.

How we collect personal data

FenicsBIO collects personal data to operate business, improve our products and service to better meet your needs. You provide some personal data when communicating with us, either on the website, through email, by telephone or in person. These include when you register an account on our website, submit a contact form, browse or order products/services, call us for customer and technical support, respond to our emails, response to our internet marketing campaigns/newsletters/promotion campaigns, interact with our sales representatives, and attend our exhibitions/seminars/meetings.

FenicsBIO website uses cookies, which are small text files stored on your device, to help us improve our website, to provide your better contents, products and services. When you navigate our website, various data is automatically collected, including the device and browser you use, date/time, location, IP address, pages you visit, form(s) you submitted, the website leading you to our website. By accepting our cookie policy, you agree to these terms.

FenicsBIO also collects certain personal data from third parties. These include our distributors and business partners, internet service providers, and public database. For example, we use Google Analytic for the website to help our marketing. For details of Google Analytic privacy, please visit https://policies.google.com/privacy?hl=en-US.

Personal data we collect

The information we collected from you is limited to the minimum information we need to operate the business, providing better products and services to you. The personal data we collect can include the following:

Contact information: Name, institution/company/university, email address, telephone number, shipping and billing address.

Credentials: Information relating to account setting including username, password, password hits, account number.

Payment information: Your payment information is collected at the time you purchase an order, such as PO number, credit card number, expiration date, security code.

Usage data: We collect data about the products and services you purchased, inquired and reviewed on our website, your responses to our promotion and marketing campaign, your communication with our customer and technical support, your feedback about our products and services.

How we use personal data

We use collected personal data to operate our business and provide you with the products and services, such as processing your order, sending you order confirmation and shipping notification.

We use the data to maintain and improve the quality of our products and services. For example, we use claim warranty to identify the error in manufacture to remedy the claims, improve the manufacture process and the quality of the products.

We use the data to communicate with you. Based on your previous purchase and inquiry, we can send you information about new products and promotions you may be interested in.

How we may disclose personal data

We do not sell or rent your personal information. We share personal data to our contractors as necessary to process your order, including shipping carrier, web developer and maintenance, and payment processing company. For example, we share your name, shipping address and phone number with our shipping carrier.

The credit card information you provided us when ordering is processed with third party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. We do not store your credit card information.

We may disclose personal data in response to a legal process, including that from law enforcement, government agencies, or other legal requirements. We may also disclose personal data as part of company merge or sale of assets.

How to access and control your personal data

You can always update or remove certain information in your FenicsBIO account, change your account password or other security setting on FenicsBIO website. Or, you can contact us to request such changes.

You can choose whether to receive newsletter and promotion emails from us. If you receive emails from us and want to opt out, just simply click unsubscribe link in the email. You can also change this communication setting in your account setting or contact us to make such a change.

Security of personal data

FenicsBIO use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. We store your personal data on computer systems with limited access in controlled facilities. Our websites use SSL encryption for the protection of the transmission of confidential information and personal data.

Change of privacy policy

We reserve the right to change our privacy policy according to your feedbacks, business needs, and change of law. The changed version will be dated. Please check back for any updates.

How to contact us

If you have any questions or concerns about our privacy, please contact us at info@FenicsBIO.com